Families Programme for families Joining the programme The majority of families who first come into contact with AVUK recently found out their baby or child is deaf and are gathering information about the communication options for their child and the outcomes that they can aim for. We understand that this can be a challenging and upsetting time and we want to make sure you are able to access information, guidance and support at a pace that suits you. Please do explore the pages on our website about our programme for families and Auditory Verbal therapy and get in touch if you have any questions or if you would like to enquire about joining the programme. Contact Us Call us on 01869 325000 or email us at [email protected] Telephone conversation After your initial contact, via email or over the phone, a therapist will call you back within two working days. This is an opportunity to talk about your child, understand their medical history and discuss what we can offer you. This conversation will help you to decide if you would like to book an initial session. Initial session This 90-minute session will help us to evaluate your child's listening potential. You will also be given practical strategies to develop his/her listening and speech in the home setting. This is the point where you can decide whether or not to join the programme.